Mercantile Exchange Corporation Accessibility Standard for Customer Service

Mercantile Exchange is committed to providing excellent service to all of our customers as part of its on-going responsibility initiatives for its diversified employee and customer base including people with disabilities.

We will provide our services in a manner that respects the dignity and independence of persons with disabilities.  We will give persons with disability an opportunity equal to that given to others to obtain, use and benefit from our services.  Our employees will communicate with a person with a disability in a manner that takes into account the person’s disability.  We will support our customers with disabilities to the best of our efforts and provide a range of options to service their needs.

Please review our policies, practices, and procedures on our Customer Service Standards:

Customers who want to provide feedback on the way Mercantile Exchange provides services to people with disabilities may contact us at:

Accessibility Coordinator HR
Mercantile Exchange Corporation
8 King Street East 14th Floor
Toronto, Ontario M5C 1B5


Phone:               416-368-3680

Fax:                     416-368-8511

Toll Free:           1-800-268-2682

All feedback will be directed to the Accessibility Coordinator HR.  Customers can expect to hear back within five business days.  Complaints will be addressed according to our organization’s regular complaint handling procedures.