Customer Feedback
Feedback from our customers provides Mercantile with opportunities to learn and improve. Mercantile recognizes the right of our customers to make a complaint, compliment or make suggestions on ways to improve our services.
To assist Mercantile in ensuring that the delivery of our services to those with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback as follows:
By completing the Customer Feedback Form OR
In writing, in person, e-mail, or telephone, addressed to:
Human Resources
Mercantile Exchange
8 King Street East, 14th Floor
Toronto, ON M5C 1B5
Email – juana.dowdall@mercfx.com
Phone – 416-368-3680
Fax – 416-368-8511
All feedback will be directed to the Accessibility Coordinator in Human Resources. Customers can expect to hear back within 5 business days acknowledging receipt of feedback and will set out the action to be taken in response to any feedback correspondence.