Use of Assistive Devices Policy

Use of Assistive Devices Policy

Mercantile’s employees shall use reasonable efforts to allow persons with disabilities to use their own assistive devices to access our services.

Assistive Devices:

Mercantile is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our services.

Mercantile will inform customers of the assistive devices that are available on our premises.

While Mercantile and its employees are committed to familiarizing themselves with the various assistive devices that may be used by customers, where an employee is not immediately able to service the customer via the assistive device he/she uses, that employee will immediately refer the matter to Human Resources, who will be vested with the responsibility to achieve the necessary customer service to that customer via that assistive device as quickly as reasonably possible.

Use of Service Animals and Support Persons:

Persons with disabilities may bring their service animal onto our premises that are open to our customers or other third parties, and the animal is not otherwise excluded by law. Mercantile will ensure that all employees, including volunteers and third parties, dealing with customers are trained in how to interact with persons with disabilities who are accompanied by a service animal.  It is the responsibility of the person with a service animal to control the animal at all times.  In the event an employee is allergic to animals, alternative arrangements will be negotiated.

Any person with a disability who is accompanied by a support person, will be allowed to enter Mercantile’s premises open to customers or other third parties with his or her support person.  At no time will a person with a disability who is accompanied by a support person, be prevented from having access to his or her support person while on the premises.

Consent is required from the person with a disability when communicating private or confidential information, in the presence of a support person.