{"id":32748,"date":"2022-01-06T16:15:11","date_gmt":"2022-01-06T21:15:11","guid":{"rendered":"https:\/\/mercfx.com\/accessibilite\/feedback-des-clients\/"},"modified":"2025-10-15T11:34:39","modified_gmt":"2025-10-15T15:34:39","slug":"feedback-des-clients","status":"publish","type":"page","link":"https:\/\/mercfx.com\/fr\/accessibilite\/feedback-des-clients\/","title":{"rendered":"Feedback Des Clients"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1641517804645{padding-top: 50px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbFeedback Des Clients\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2Citalic|font_style:700%20regular%3A700%3Anormal\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1640884326402{padding-bottom: 20px !important;}\u00a0\u00bb]La r\u00e9troaction de nos clients fournit \u00e0 Mercantile des occasions d&rsquo;apprendre et de s&rsquo;am\u00e9liorer. Mercantile reconna\u00eet le droit de ses clients \u00e0 formuler une plainte, un compliment ou des suggestions sur les moyens d&rsquo;am\u00e9liorer ses services.[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1640884344131{padding-bottom: 20px !important;}\u00a0\u00bb]Pour aider Mercantile \u00e0 s&rsquo;assurer que la prestation de nos services aux personnes handicap\u00e9es est fournie de mani\u00e8re efficace et opportune, le client est invit\u00e9 \u00e0 fournir ses commentaires de la mani\u00e8re suivante :[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1640887063499{padding-bottom: 20px !important;}\u00a0\u00bb]En remplissant le <a href=\"https:\/\/mercfx.com\/fr\/accessibilite\/feedback-des-clients\/formulaire-de-commentaires-des-clients\/\"><strong>formulaire de commentaires du client<\/strong><\/a> OU[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1640884379510{padding-bottom: 20px !important;}\u00a0\u00bb]Par \u00e9crit, en personne, par courriel ou par t\u00e9l\u00e9phone, \u00e0 l&rsquo;attention de :[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1640884401517{padding-bottom: 20px !important;}\u00a0\u00bb]<strong>Ressources humaines<\/strong>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1760542468578{padding-bottom: 20px !important;}\u00a0\u00bb]Mercantile Exchange<\/p>\n<p>1 Yorkville Ave, unit\u00e9 208<br \/>\nToronto, ON M4W 0B1<\/p>\n<p>Courriel &#8211; HR@mercfx.com<br \/>\nT\u00e9l\u00e9phone &#8211; 416-368-3680<br \/>\nT\u00e9l\u00e9copieur &#8211; 416-368-8511[\/vc_column_text][vc_column_text]Tous les commentaires seront adress\u00e9s au coordonnateur de l&rsquo;accessibilit\u00e9 des ressources humaines. Les clients peuvent s&rsquo;attendre \u00e0 recevoir une r\u00e9ponse dans les 5 jours ouvrables, accusant r\u00e9ception de la r\u00e9troaction et indiquant les mesures \u00e0 prendre en r\u00e9ponse \u00e0 toute correspondance de r\u00e9troaction.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00a0\u00bb.vc_custom_1641517804645{padding-top: 50px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbFeedback Des Clients\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2Citalic|font_style:700%20regular%3A700%3Anormal\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1640884326402{padding-bottom: 20px !important;}\u00a0\u00bb]La r\u00e9troaction de nos clients&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":32742,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32748","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/pages\/32748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/comments?post=32748"}],"version-history":[{"count":7,"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/pages\/32748\/revisions"}],"predecessor-version":[{"id":32865,"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/pages\/32748\/revisions\/32865"}],"up":[{"embeddable":true,"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/pages\/32742"}],"wp:attachment":[{"href":"https:\/\/mercfx.com\/fr\/wp-json\/wp\/v2\/media?parent=32748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}